At Velitas Mágicas, we want to ensure your satisfaction with our products. Below, we share our
refund and return policies:

1. Conditions for Requesting a Refund

• You can request a refund within 48 hours of product delivery.
• Note: Shipping costs are non-refundable.

2. Valid Reasons for Refund or Return

• Product received in poor condition or broken.
• Product does not match the one ordered.
• Returns or refunds are not accepted for other reasons.

3. Verification of Defect

• It is necessary to provide evidence of the defect via video or photograph to hola@velitasmagicas.com.
• The product will only be replaced or refunded if the defect can be verified.

4. Product Conditions for Return

• The product and its packaging must be in the same condition as when they were delivered. This includes original, unaltered labels and packaging.

5. Collection or Return Location

• The return must be made from the same location where the product was delivered.
• If the refund or exchange is attributable to Velitas Mágicas (product in poor condition or incorrect), the collection service will be free, provided it is within our coverage area.
• We do not perform collections or deliveries outside our delivery zone.

6. Unaccepted Reasons for Refund

• No refund applies if the customer no longer wants the product or if it does not meet their personal expectations.
• Our products are photographed and described with the greatest possible accuracy.

7. Customer Service

• If you have questions about your order, please send an email to hola@velitasmagicas.com.
• Our customer service hours are Monday to Friday, from 10:00 AM to 6:00 PM via email or social media.